Privacy Policy

Last updated: October 2026

DigiVerse.shop ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you use our platform.

1. Information We Collect

• Account information: Name, email address, phone number, and password (stored encrypted via Firebase Auth).
• Order information: Product details, payment status, and fulfillment records.
• Payment information: We do not store card/UPI details. Payment processing is handled securely by FamPay / UPI Gateways & PCI-DSS compliant processors.
• Usage data: Pages visited, browser type, IP address (collected automatically).
• Support data: Support ticket content and communication history.

2. How We Use Your Information

• To process and fulfill your orders.
• To send order confirmations and credential delivery notifications.
• To provide customer support.
• To improve our products and user experience.
• To send promotional communications (you may opt out at any time).
• To comply with legal obligations.

3. Data Storage & Security

Your data is stored securely in Firebase (Google Cloud), located in Asia. We employ industry-standard security measures including encryption at rest and in transit. Product credentials (subscription access details) are stored in an encrypted Firestore collection and are only accessible through authenticated server-side functions — never exposed in client-side code.

4. Data Sharing

We do not sell, trade, or rent your personal information. We may share data with:

• Payment Processors: FamPay / UPI payment gateway for secure transaction processing.
• Firebase/Google: For backend infrastructure and authentication.
• Legal authorities: When required by law or to protect our rights.

5. Cookies

We use essential cookies and localStorage for session management and cart persistence. We may use analytics cookies to understand site usage. You can disable cookies in your browser settings, but some features may not function correctly.

6. Your Rights

• Access the personal data we hold about you.
• Correct inaccurate personal data.
• Request deletion of your account and associated data.
• Opt out of marketing communications.

To exercise these rights, contact us through our Support Center.

7. Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email or an in-app notification.

9. Contact Us

If you have any questions about this Privacy Policy, contact us via our Support Center.