Refund & Cancellation Policy
Last updated: October 2026
At DigiVerse.shop, we strive to deliver digital products accurately and promptly. Please read our refund policy carefully as it differs from physical goods policies.
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Important: Digital products are generally non-refundable once credentials have been accessed or viewed. We only offer refunds in specific circumstances described below.
Eligible for Refund
- Non-delivery: If your product was not delivered within 24 hours of payment confirmation.
- Delivery failure: If the credentials provided are invalid, expired, or do not work as described.
- Duplicate payment: If you were charged more than once for the same order.
- Wrong product: If you receive a product different from what you ordered.
NOT Eligible for Refund
- Products where credentials have been viewed or accessed, unless they are non-functional.
- Change of mind after accessing credentials.
- Service disruptions caused by the underlying streaming platform (e.g., Netflix outages).
- Account bans resulting from policy violations on the streaming platform.
- Expired subscriptions after the product duration has passed.
Refund Timeline
| Scenario | Resolution Time |
|---|---|
| Non-delivery | Replacement within 2 hours, or refund within 5-7 business days |
| Invalid credentials | Replacement within 24 hours, or refund within 5-7 business days |
| Duplicate charge | Refund within 5-7 business days |
How to Request a Refund
To request a refund:
- Submit a support ticket via our Support Center with category "Refund Request".
- Include your Order ID and a description of the issue.
- Our team will review and respond within 24 hours.
Refund Method
Approved refunds are processed to the original payment method (UPI, card, or bank account). Refund processing time depends on your bank and may take 5-7 business days after approval.
Contact
For refund queries, use our Support Center. We respond within 24 hours on business days.